The landscape of the pizza company Papa John’s has changed for the better. This change comes in the introduction of Steve Richie as the new CEO of the pizza giant. The move comes after a recent controversial time for the Papa John’s company, however, many of its long-term employee pool have no doubt that Steve Richie is the best person to restore integrity and respect back to the Papa John’s brand. Steve Richie began with the company in 1996 as a customer service representative working at an hourly wage of $6, but Richie wanted to do more. Richie would own and operate his own Papa John’s franchise where his duties spanned from not only running the business but at times also delivering the pizza himself.
Steve Richie’s first order of business as CEO and President was to write a letter of apology to customers. In fact, this act was one of the first signs of what kind of leader he would be as prior to this letter a mass email was sent to customers which were not to Steve’s likening. Steve Richie wanted to make the apology more personal and from the heart, a real change had to occur and words were not enough for him. In the letter by Richie, he begins by denouncing any prior language that may have offended their customers, his determination for change was outlined in a call for action by his team to better understand the weaknesses and strengths of the company. Along with nationwide audits of the company culture, Steve Ritchie Papa John’s also announced that him and other top management figures of the company would travel across the country to experience first hand any concerns that their employees and customers may have. He ends the letter by thanking all Papa John’s customers for their continuing loyalty and understanding of their current situation. Follow Papa John’s on Twitter.
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