Neil Douglas Reilly

putting it all together

Ryan Bishti continues to thrive in the hospitality industry post-pandemic and attributes the success he’s garnered to four areas of focus: client experience, customer service, fostering customer loyalty, and decor and ambiance. Making his degrees in marketing and psychology the basis of his system, Bishti has revitalized London’s hospitality scene, the reopening of The Windmill Soho being one of his more recent achievements. Serving as a fusion between upscale cuisine and entertainment, the refurbished restaurant shows the strength of his formula and the credibility behind his two decades spent in the hospitality business.


Ryan Bishti acknowledges that customer service is the most important factor in any hospitality-based business. The goal should be to serve the client’s needs as well as build a strong relationship through service. The best staff to hire, according to Bishti, are those that go the extra mile to interact with customers. The right employees add an air of professionalism to the restaurant and give people an incentive to return.


Ryan Bishti insists that owners must do more than apply ambiance and decor to their business. Putting these qualities on display will help the business stand out among the pack, especially if similarities between it and the competition are likely. The result should always be to set the mood that attracts the type of clientele that you want to serve. This can include anything from the lighting to the style of music.


Ryan Bishti believes that a customer’s opinion on the service and ambiance is what creates the experience. Instead of giving people too many options, it’s better to pinpoint their interests and make sure that they value the time they’ve spent at the establishment. Bishti states that using these three elements wisely as a promise will generate loyalty, which guarantees your restaurant’s success over time.